Making Doughnuts with Leadership Skills
Fort Yukon, Alaska
Communication skills for managers – Dealing with Difficult People!
Statements of Affirmation!
I am the best that I can be
I live in a world that is in harmony with my desires and dreams
I know that the best in life is for me
I am in alignment with what my body needs to live an active, energetic life
I do what is right
I am who I am
What would happen if you applied these statement to your professional life.
For Congruent Communication apply each block.
The one coaching technique to discard is the “Sandwich Cookie” method. Giving one statement of praise, one statement of a critical nature and finally another statement of praise. This process was intended to create a smoother, easier way of delivering criticism or coaching. Many management classes are still teaching this method and many establish managers and supervisors are standing behind this method and insist that it be used.
If your team opts to drop the “Sandwich Method” it is of course not a license to speak to your team rudely. Always remember that it is the manger/supervisors job to develop the skills of the employee.
Two alternate method’s that will create powerful and useful connections with the employee while keeping the focus on the issue that needs to be handled and corrected.
SWOT METHOD Example
The Most Important step is to discover a solution:
Ask the employee –
How do you suggest that you handle this issue/challenge/problem?
In future posting we will cover two additional methods.
The number one job of a Supervisor, Manager and especially a Leader is to “DEVELOP PEOPLE”. But wait, should it not be to deliver our product or service, or complete the project given to us or any other multitude of things.
The workshop was almost half way over when a student said, “if my people are better, the product would be better, my company would be more productive, my life would be better.
“Now tell me how to make my people better.
Attitude is More Important Than Intelligence
From a lecture based on an event that saved 355 people’s life’s. Including my own.
Be Passionate – love what you are doing so much that nothing will get in your way!
When you have a dream that is powdered by PASSION every opportunity seems to appear on your behalf and at the moment in time when you need it to appear. But, you must have the PASSION for it or it will not appear. The desire, the work ethic, the vision, and the ability to not hear the negativity that others will try to impress upon you. Empowered, passionate people drive the world to a better place.
Are you a person of PASSION?
Having a passion for what you are doing is only one part of an “Attitude That is More Powerful Than Intelligence”. Start with PASSION and then you are on the way. Do you have an all consuming PASSION that helps you create a vision that is so strong you can taste it? Do you have a PASSION that is so powerful that when your loved ones cast doubt you will do even more? Do you have enough PASSION that when you cast doubt, you do even more. Do you have enough PASSION that you can overcome what the expert’s say. Do you have enough PASSION to Park the Plane At The Gate.
Do you have a passion for what you do?