by Touch Stone Publishers | Oct 14, 2026
A chief executive I came to admire had a habit that irritated her senior team in the first month and shaped them by the third. When someone told her a system was handled, she asked them to explain it back to her as if she were the person it landed on. Not the summary...
by Touch Stone Publishers | Oct 5, 2026
A regional utility’s grid balancing system watches load across six hundred substations in real time, shifting capacity automatically the moment a transformer runs hot or a feeder nears its rated limit. For four years, the quarterly operations report handed to...
by Touch Stone Publishers | Sep 17, 2026
I watched a chief executive do something for five consecutive quarters that most of her peers would have called a waste of an hour. At the top of every quarterly operating review, before a single result was discussed, she had the original approval conditions for each...
by Touch Stone Publishers | Aug 26, 2026
I watched an executive do something I have never seen another leader do in thirty years of sitting in boardrooms. Her division had spent eighteen months building what the rest of the company would eventually be required to adopt: a verification architecture. Every...
by Touch Stone Publishers | Aug 4, 2026
There is a question every leadership team answers by default, whether or not it ever gets asked out loud: when AI makes a task cheap, does the organization spend the savings on more output, or on better judgment? Most organizations spend it on output. They take the...