What Skills Do Leaders Need to Deal With the Difficult Person?
Answer: Leaders need to understand difficult people to manage them effectively. Difficult people can have personality quirks that make them challenging to work with, or they may be going through a tough time and taking their stress out on others. Some common skills that leaders need to work with difficult people include: -Active listening: Listening attentively and empathetically, without judgment, can help you understand what a difficult person is feeling and why they are behaving the way they are. -Communication: It’s essential for leaders to be able to communicate effectively with difficult people, both verbally and nonverbally. This includes...
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