Managing by Walking Around (MBWA)
Managing by Walking Around (MBWA) is a management technique in which leaders leave their desks and walk through the workplace to interact with employees and observe operations firsthand. This approach aims to foster better understanding and communication within the organization, allowing managers to identify issues and opportunities for improvement in real time.
Key Aspects of MBWA
Definition and Purpose
- Definition: MBWA involves managers moving around the workplace in an unstructured manner to engage with employees, check on equipment, and observe ongoing work. The emphasis is on spontaneous, informal interactions rather than scheduled visits[1][4].
- Purpose: The primary goal is to gain a deeper understanding of the workforce and operations, build relationships, enhance communication, and identify and solve problems before they escalate[1][3].
History
- Origin: The concept was popularized by Tom Peters and Robert H. Waterman in their 1982 book In Search of Excellence: Lessons from America’s Best-Run Companies. However, it was practiced earlier by executives at Hewlett-Packard in the 1970s[3][5].
Benefits of MBWA
Enhanced Communication
- Direct Interaction: Managers communicate directly with employees in a relaxed, informal setting, which can improve relationships and trust[1][2].
- Active Listening: Managers develop better listening skills, which can lead to a more open work environment where employees feel free to share ideas and concerns[1][3].
Improved Problem-Solving
- Real-Time Solutions: Face-to-face interactions allow managers to quickly identify and address issues, reducing the need for lengthy email chains and formal processes[1][3].
- Innovation: Spontaneous communication channels foster the exchange of ideas, boosting creativity and innovation within the team[1].
Better Understanding of Operations
- Firsthand Insights: By observing operations directly, managers gain a clearer picture of the organization’s strengths and weaknesses, helping them make more informed decisions[1][3].
Implementation Tips
- Regular Routine: Incorporate MBWA into your routine to make it a familiar practice for employees[2].
- Unstructured Schedule: Avoid fixed schedules to maintain the authenticity of interactions[2].
- Walk Alone: Engage in one-on-one conversations rather than bringing an entourage[2].
- Positive Attitude: Use this time to connect personally with staff, offering praise and gratitude[2].
- Small Talk: Get to know employees on a personal level to build rapport[2].
- Equal Treatment: Ensure you interact with a diverse range of employees, not just a select few[2].
- Solicit Feedback: Encourage employees to share suggestions and ideas and follow up on their input to build trust[2].
Challenges
Time-Consuming
- MBWA can be time-consuming, requiring managers to balance their time effectively to ensure they are still meeting other responsibilities[1][2].
Perceived Informality
- Some employees might initially feel uncomfortable with the informal nature of MBWA, but regular practice can help normalize these interactions[2].
Adaptation to Digital Workplaces
- Virtual MBWA: In remote or digital work environments, managers can adapt MBWA by using virtual tools to engage with employees, ensuring they remain connected and informed despite physical distances[6].
Conclusion
Managing by Walking Around is a valuable management technique that promotes better understanding, communication, and problem-solving within an organization. By implementing MBWA effectively, managers can build stronger relationships with their teams, enhance morale and productivity, and foster a culture of openness and innovation.
Citations:
[1] https://www.valamis.com/hub/managing-by-walking-around
[2] https://www.civilservice.louisiana.gov/files/divisions/Training/Job Aid/Leadership/Management by Walking Around.pdf
[3] https://www.linkedin.com/pulse/managing-walking-around-mbwa-essential-guide-saheed-akinloye
[4] https://en.wikipedia.org/wiki/Management_by_wandering_around
[5] https://www.hewlettpackardhistory.com/item/management-by-walking-around/
[6] https://www.forbes.com/sites/joemckendrick/2020/04/06/is-management-by-walking-around-still-possible-when-everything-is-digital-and-remote/
[7] https://www.mindtools.com/a79izhx/management-by-wandering-around-mbwa
[8] https://jonathanbecher.com
